What Our Customers Are Saying
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Tom SherfeyStore Location: Charles Mill Marina
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The team listened to our ideas, made great suggestions. We have no doubt the outcome for our new boat will be better than we expected!
Meredith G, Mansfield, OHStore Location: Charles Mill Marina -
My wife and I have had a wonderful experience with Charles Mill Marina. They recently finished re-decking our pontoon boat, John Yaussy, the general manager, and his team have done an amazing job transforming our well used boat. They have been very attentive to detail and making sure everything was done the way we wanted. Great experience. Thank you!
Gary BurdineStore Location: Charles Mill Marina -
Being new boaters, we have no idea what we are doing, but we are so glad that we docked our pontoon here! The first day we backed our boat in, Miles said hi and gave us a run through on all we needed to know right then-the marina is blessed to have him! The store and office staff are so friendly and helpful-even when we can't find the right dock :)
Although there are days that I think our boat may cause a divorce, we love our time on Charles Mill!Krisi SmithStore Location: Charles Mill Marina -
We just purchased our first pontoon and love it!! Danny took us out and showed us everything we needed to know! He was awesome! Mike sold us the boat and was fantastic! We are so happy with our purchase!
Becky TaylorStore Location: Charles Mill Marina -
Charles Mill picked up my pontoon boat in Canton in order to winterize it, change the oil, store it for the winter, de-winterize it and return it in the spring. I had to drive my boat from my dock to the ramp, which is about 500 yards so that their driver, Danny could pick it up. It was 5:00 PM when Danny arrived and the day was cold, rainy and windy and my boat would not start. Not going into details, but Danny stayed there, out in that weather for probably 1.5 hours until he finally figured out that a fuse had blown. He replaced the fuse, the boat started and we got it on the trailer. Additionally, he had the drive from Lake Cable in Canton to Charles Mill Marina to look forward to after he loaded my boat. There are not many people that would have done that and I am very appreciative of his efforts. Charles Mill has a very rare and valuable employee with Danny. Thanks for everything!Jeff Musleve
Jeff Musleve, Canton, OHStore Location: Charles Mill Marina -
We purchased our boat 4 years ago from Charles Mill Marina. Since then the service we have received from John and his crew has been excellent. They have gone above and beyond to give us the service we need. That is why we drive 1 1/2 hour to get our boat serviced by them and we rate them a 10 + in customer satisfaction. Thank You!!!
Ruth ReedStore Location: Charles Mill Marina -
The staff was fantastic, the boats were nearly brand new, and the prices were very competitive for what you got. We rented a pontoon boat with the big engine so the kids could do tubing and play on the lake, and theres lots of places to park and eat, or swim, or whatever you want. Highly recommended!
Michael Gillhan, Cleveland, OHStore Location: Pleasant Hill Marina -
We had a wonderful time at Pleasant Hill Lake! We prebooked and prepaid for the large pontoon as we took the dog on the water with us. Our boat was at the dock, ready and waiting for us at our designated time. The desk and dock staff were super friendly and very helpful; they even let us borrow their air compressor to blow up our floats as it was faster than ours! They provided a quick tutorial for our drivers and helped us load, board and set off. We will definitely be using them again!!!
Jenny SchneiderStore Location: Pleasant Hill Marina -
We want to thank the Charles Mill Marina staff for all the wonderful hospitality. Special thanks to Danny for being very helpful and patient when he took us out on the informative first voyage. He really explained all of the ins and out of the pontoon boat. We will definitely recommend Charles Mill Marina to anyone needing a pontoon boat.
Cliff Dickens, Mansfield, OHStore Location: Charles Mill Marina -
We were very fortunate, in this day of inventory shortages, to be able to purchase a new pontoon boat from Charles Mill just a few weeks ago. The boat was listed as "coming soon" on their website. I called and was able to purchase the boat sight-unseen. Since then, nothing but extreme satisfaction with Charles Mill Marina - from a great sales experience (Mike) on-time delivery in time for the July 4th weekend (thanks, Danny) to great post sale service (John and Ken), we have loved our experience dealing with them. We strongly and heartily endorse and recommend them.
Larry Hoepfner, Mt Gilead, OHStore Location: Charles Mill Marina -
Fantastic experience! We rented a boat several years ago and were so happy with our experience we went back the next time we were in the area. Karie was exceedingly friendly and helpful, and when she saw me wearing a mask, asked me if I wanted her to wear one too (even though they're not required anymore). The boat was pristine and sooo nice - all leather, Bluetooth, just amazing. Our kids tubed off the back and had the time of their lives! Logan was awesome - explained everything very clearly, and super friendly. We will definitely go back next time we're in the area!
Johanna Henz, Beachwood, OHStore Location: Pleasant Hill Marina -
Mike Walker and the team at Charles Mill Marina were great to work with and provide an outstanding customer experience. I would recommend visiting the new updated store also it looks great. Thanks for the great experience I will be back soon hopefully!
Jason M, Mansfield, OHStore Location: Charles Mill Marina -
I have been on this lake for many, many years. I love it very much. I am giving a big shout out for the manager of the marina, Karie Amstutz. I bought an extra fuel tank at another location and found out it had the wrong fittings. I stopped at the marina and Karie went way beyond just being a manager and friend, she worked until the problem was solved and I was on my way. THANK YOU very much Karie.
Lewis Workman, Mansfield, OHStore Location: Pleasant Hill Marina -
We spent Fathers Day 2021 on the rental boats. By far the best trip ever, we had so much fun!! This is our 3rd year renting boats at the marina and every year is better than the last. The staff goes above and beyond every time!
Brad Walcher, Delaware, OHStore Location: Charles Mill Marina -
Had a blast on our rental boat with friends just cruising around and enjoying the sunshine. The Marina is easy to get to and has clean and welcoming amenities. The boat we rented was well equipped, clean, and had a great sound system that was easy to use. Thanks to Jesse for helping us get set up and on our way!
Joe Butler, Akron, OHStore Location: Charles Mill Marina -
We rented a pontoon boat from Pleasant Hill Marina last weekend and had an awesome time! The boat was brand new, clean and had bluetooth ! The marina staff was outstanding through the whole process. They were very helpful, friendly and professional. The manager was proud of her crew , and and in particular Chelsea and Logan did an awesome job in helping us.
Barbara Schafer, Norwalk, OHStore Location: Pleasant Hill Marina -
Thank you Mike and John for making our boating experience last season at Charles Mill so enjoyable. We were always treated with kindness and courtesy by the entire staff. Thanks again.
David Wilson, Mansfield, OHStore Location: Charles Mill Marina -
I bought my boat at Charles Mill Marina 10 years ago and have all the major service work done there as well. Very satisfied.
Jim Boydelatour, Massillon, OHStore Location: Charles Mill Marina -
I just recently purchased a pontoon boat. Mike from Charles Mill Marina was the most honest salesman Ive ever dealt with. Great experience from start to finish.
Alyssa Gilpin, Canton, OHStore Location: Charles Mill Marina -
Great experience with the sales team and also Danny who brought out the boat. He showed me everything I needed to know about the boat. He was both fun to talk with but also very professional. A little bit of rain did not bother him either!!
Chris Taylor, Canton, OHStore Location: Charles Mill Marina
I am so impressed with the above and beyond service I always get from the entire team at Charles Mill Lake Marina. Being a new Pontoon boat owner I was wowed with my service I received from Mike who found the perfect boat for me and my family. We truly love our new boat. The amazing service didnt end with my purchase, it just started with the General Manager John Yaussy who took it upon himself to help me with repairs needed not only found my parts but immediately got them completed right away. Thank you John you absolutely went above and beyond to give the best service ever taking the time no matter how busy you are always aiming to please. John, Mike and the entire Charles Mill Lake Marina Team are the best & couldnt be more excited for the boating season ahead knowing we can always count on you all to make it a great experience. Appreciate you ALL!!